H & H Custom Embroidery

Frequently Asked Questions

Question: What is included in the price?

Answer: Our custom embroidery price structure is simple. The first embroidery location is included in the price of the item- as long as that embroidery fits within a 4" square area. If you are interested in embroidery of a larger size, or would like more than 1 embroidery on any item, please contact us at help@hhembroidery.com or call us at 231-378-4488 as those prices are custom quoted.

Why don’t we price by stitch count?  . . .  We (and you) don’t really know how many stitches are in your design until it has been created.  Pricing by size is just more direct and quicker.

Question: What is the embroidered logo set-up fee?

Answer:   This service is FREE. What is set-up?  . . . Creating an embroidery file from your graphic image that can be read by embroidery machines.

 

Question: Do you require a minimum order?

Answer: Yes. Your order must consist of 12 or more items. You can mix and match different items, sizes, colors, etc. But at least 12 items must be in your order, and all 12 must receive the same embroidery. If you'd like to add a 2nd embroidery consisting of a name, a different name on each item, we would be happy to do that, but the cost for that is an additional $5 per item receiving a name.

Question: How long does it take for my order to arrive?

Answer: For new customers, orders of custom embroidered apparel are shipped within 8 to 10 business days after the order is placed. For current customers, orders are shipped within 6 to 8 business days from the date of the order. Rush orders are available and a fee may apply, Please contact us directly with your needs for rush service.

Question: Can I see my embroidered logo before production begins? 

Answer: Yes. A proof of the embroidered logo is provided for each new logo. After the logo is set-up for embroidery, we embroider it on a piece of material, take a digital photo of it and send to you as a proof. That way, you know exactly what the embroidered logo will look like before you receive your order. Once the proof of the embroidered logo is approved, we will begin production of your order. Please understand that it takes a considerable amount of time to create the embroideries; therefore proofs are provided only after an order is placed.

Returns

Embroidered items can be returned if the item is defective. In such cases, H&H Creations of Custom Embroidery will replace the item at no cost. If you have any problems with products, you must notify us within 7 days of receipt of the order. Garments that are embroidered cannot be returned for size issues.

 

Question: How do I get my logo to you?

Answer: The best way to get your logo to us is to upload your artwork or via email at help@hhembroidery.com. The following file formats are accepted. Ideally you should send a vector file such as (.ai or .eps) or high resolution raster files (.jpg, .gif. tif. .pdf):

  • JPG (.jpg)
  • GIF (.gif)
  • TIF (.tif)
  • Adobe Acrobat (.pdf)
  • Adobe Photoshop (.psd)
  • Adobe Illustrator (.ai)

If your file type is not listed above, please send us what you have and we will do our best to work with it.Please do not send images created in Microsoft Word.

Question: What if I want another logo embroidered on an item?

Answer: There is an additional fee if you'd like more than 1 embroidery on any one item. If you want a second location embroidered the cost is based on the quantity as follows:

  • 12 to 48 items $5 each
  • 49 to 96 items $4 each
  • 97 to 144 items $3.50 each
  • 145 + items   $3 each  

Additional logos are subject to a set up charge.   If the second location is text such as a name, tagline or URL using one of embroidery fonts shown on our website,   there is no set-up charge.

Question: What if the items I ordered need different colors for the embroidery?

Answer: There is no charge for changing colors of the logo to fit the item color. We do this every day and on most every order.

Question: Can you match PMS colors?

Answer: Generally, yes. There are more PMS colors than there are thread colors. Often times we are able to match a specific PMS number or get very close. If you require a PMS color match, please let us know at the time of order.

Question: What are my payment options?

Answer: Credit Cards & Checks. All orders must be paid in full at the time the order is placed.

Credit Cards — We currently accept VISA, MasterCard, and American Express. Our website will NOT retain your credit card information for your own safety. The credit card information you enter is sent directly to the bank we work with. If you enter your credit card information on line, we will only know what kind of card you used (MC, Visa, etc) and the last 4 numbers on your card.

Purchase Orders — We do NOT accept purchase orders.

Check Payments — We do accept checks. Because of the nature of custom embroidery, we cannot begin production of your order until your check has cleared our bank. If you'd like to pay via check, please make the check payable to "H&H Creations, Inc." and mail it to H&H Creations, Inc., 18215 Marilla Rd., Copemish, MI 49625

Question: Do you have size charts?

Answer: Size charts are included with the product description of each item. You can access these by clicking on the link in the item description. The link will open an new page/pop up window. Small variations in sizes across different brands are possible. If you find yourself between sizes, we recommend you get the larger size.

Question: Can I get a blank sample?

Answer: Yes. Blank samples are intended for use by customers who wish to see and/or try-on a product before purchasing a quantity of embroidered apparel. Blank samples will be charged at the regular price (plus shipping). If returned within 30 days, unaltered and not worn, you will receive a full refund for the product but not the shipping cost.

Question: Do you offer a guarantee?

Answer: Everything we do and everything we sell is guaranteed. If we make a mistake or a product is defective, we will resolve it to your satisfaction immediately and without question. If however:

  1. If you change your mind before we embroider your article(s) - you'll get a refund less a 20% restocking fee. If you would like to return an item that was not embroidered, you must return it within 14 days of when you've received it. You will not receive a refund if you return it after the 14 days expire.
  2. If you change your mind after we embroider your article(s) - we are sorry, but we won't be able to give you a refund.
  3. If we made a mistake, although highly unlikely, then the mistake is on us. We'll either give you a full refund for the mistake or redo what we did wrong until you are completely satisfied.

Question: Do you accept rush orders?

Answer: If you need an order is less time than our standard turnaround time of 10 business days we can generally accommodate that request. However, our ability to complete your order is dependent on a number of factors so please contact us at orders@hhembroidery.com or 231-378-4488 so we can discuss it.

Question: How do your ship orders?

Answer: Most everything we ship goes via the US Postal Service. You have options of Parcel Post, US Priority Mail, or US Express Mail. Charges are calculated via www.usps.com. We would also be happy to ship your items via UPS or FedEx using YOUR account number. In this case, there would be NO shipping charge added to your order. We ship to most everywhere in the world. If either USPS, UPS or FedEx can get it there, we'll ship it there.

Question: Do you have a catalog?

Answer: Yes, we offer an extensive (heavy) printed catalog. It includes most items shown on our website. There are some robe, towel, chef wear and scrub wear items that are NOT included in this catalog. If you would like a printed catalog, we would be happy to mail one to you, but there is a charge for that. A catalog is included with every shipped order at no additional charge to you.

Question: Do you offer Screen Printing?

Answer: No. We only do embroidery.

Question: Can I send my items to you for embroidery?

Answer: Yes. You most certainly can ship items to us for embroidery. However there is an embroidery charge for that. Please contact us at orders@hhembroidery.com or 231-378-4488 so we can discuss it.

Question: What if I can't find something?

Answer: It would be impossible and impractical for us to offer on our website all the different products that are available today. If you have a brand, style or color that you like but don't see on our website, please contact us at orders@hhembroidery.com or 231-378-4488 and we will be happy to work with you.

Question: How long do you keep logos?

Answer: Once we have set up a logo for embroidery we never destroy it. That logo will always be there to use on future orders.

Question: Can I purchase an embroidery design shown on your website? 

 

 

 

 

 Answer: We don't sell any of the designs shown on our website; we sell embroideries of those designs only. If you see a design you would like, you can purchase that from the owners identified by the copyright notice under most designs. 

You can find them as follows:

You can call H&H at 231-378-4488, by Email or by visiting our Contact Us page with any questions or ideas.

 

 

 



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