H & H Custom Embroidery

Refund Policy

  1. If you change your mind before we begin your order (i.e. begin creating your design or begin embroidery on your article(s) - you'll get a refund less a 20% restocking fee.
  2. If you are returning an item that was not embroidered, it must be returned within 14 days of when you received it. You will not receive a refund if you return it after the 14 days expire.
  3. If you change your mind after we embroider your article(s) - we are sorry, but we won't be able to give you a refund.
  4. If we made a mistake, although highly unlikely, then the mistake is on us. We'll either give you a refund or redo what we did wrong until you are completely satisfied.




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