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CUSTOM EMBROIDERY ORDERING PROCESS
This is a summary of what to expect when ordering
our custom embroidery. Once you place your order…
If you've chosen an existing embroidery
design:
- Within 24 - 48 hours we'll email
you a "screenshot" of your embroidery. The purpose
of the screenshot is to make sure we know what you want before
we embroider your garment or gift. We make sure the font for personalization,
thread color, etc are all correct. Once we have your approval
of how it looks, then we'll begin embroidery.
- Upon approval of the screenshot, embroidery
will be completed within 1 week.
If you have a logo or other artwork that
needs to be digitized first:
- If you have asked us to digitize a graphic
for you, this will be completed within 1 week of receipt of payment.
You will receive a "screenshot" as well as a
sewn out sample of your embroidery. For more info on digitizing
please visit the send
us your art page.
- Upon your approval of the screenshot, embroidery
will be completed within 1 week.
We ship most orders via US Postal Service. Available
services are:
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Parcel Post - Delivered 2-9 days
Priority Mail - Delivered in 2-3 days
Express Mail - Delivered in 1-2 days
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Please note that the above # of days noted is
shipping time only - this is in addition to the approximately
1 to 2 weeks required to complete each order.
Shipping rates are very reasonable. For example,
a 2 pound (sweatshirt or jacket) shipment to Chicago is about
$4.50, the same to San Francisco is about $8.
For more information on shipping, please visit www.usps.com
We hope this answers your questions and helps
you feel more comfortable with shopping with us. If you have any
questions or comments, pleasecontact
us.
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